Refund & Returns Policy

Returns

We want you to be completely satisfied with your purchase.

If you are not happy with your order, you may request a return within 7 days of receiving your item.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned in its original packaging

  • Show no signs of damage, modification, installation, or misuse

  • Include all supplied components and accessories

Change of Mind Returns

We accept change of mind returns within 7 days of delivery.

Customers are responsible for all return shipping costs unless the item arrives damaged or incorrect.

Original shipping costs (if applicable) are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To assist with your claim, please provide:

  • Your order number

  • Clear photographs of the item

  • Photographs of the packaging

  • A description of the issue

If approved, we will arrange a replacement, repair, or refund where appropriate.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, installed, modified, or damaged after delivery

  • Items returned without original packaging

  • Clearance, sale, or final sale items (unless faulty)

  • Gift cards

Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to process and display the refund.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty

  • The item was damaged in transit

  • The incorrect item was received

We recommend using a tracked shipping service when returning items.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement, repair, or refund for products that have a major failure and to compensation for any other reasonably foreseeable loss or damage.

Contact Us

For any return, refund, or warranty enquiries, please contact us through our Contact Us page before returning any item.

Last Updated: June 2026

Revline Aesthetics reserves the right to refuse returns that do not meet the conditions outlined in this policy.